FAQ
How do I place an order?
Send us an enquiry to us via the Contacts page, with questions about items that you are interested in. and we will respond via email. Due to the handcrafted nature of the items and demand, lead times for orders will vary. In some cases items may be in stock, but in most cases items will be custom made from the time of order. A lead time estimate will be given at the time of order.
Is a Deposit required?
Due to the custom nature of orders, a deposit of 10,000 Yen (approximately $90 USD) to secure the order. The item price is set at the time of order. When the item is ready to send, we will invoice you for the balance of the item and shipping.
What Payment Methods are acceptable?
Several payment methods are acceptable, including TransferWise and PayPal. Fees and surcharges may be payable, depending on the method, and are the responsibility of the customer.
What Shipment Methods are used?
WE typically us Express Mail (EMS), insured, sent by Air, and tracked. We can accomodate other shipping methods that the customer may want to use, if organised in advance. The customer pays the actual shipping amount.
- COVID 19 Shipping Status (current as of 1 Feb 2021)
Due to the current limitations on International flights, shipping is limited to Courier services such as UPS. The service it trackable and reliable but may be delayed, and will cost more than Airmail/Postal services.
What about Import Duties?
All import duties and taxes are the responsibility of the customer.
What about Warranty?
Because of the diverse nature of products and artisans, the Warranty on items is governed by the Warranty policy of each artisan and their products. The warranty information for items will be available at the time of order.
Send us an enquiry to us via the Contacts page, with questions about items that you are interested in. and we will respond via email. Due to the handcrafted nature of the items and demand, lead times for orders will vary. In some cases items may be in stock, but in most cases items will be custom made from the time of order. A lead time estimate will be given at the time of order.
Is a Deposit required?
Due to the custom nature of orders, a deposit of 10,000 Yen (approximately $90 USD) to secure the order. The item price is set at the time of order. When the item is ready to send, we will invoice you for the balance of the item and shipping.
What Payment Methods are acceptable?
Several payment methods are acceptable, including TransferWise and PayPal. Fees and surcharges may be payable, depending on the method, and are the responsibility of the customer.
What Shipment Methods are used?
WE typically us Express Mail (EMS), insured, sent by Air, and tracked. We can accomodate other shipping methods that the customer may want to use, if organised in advance. The customer pays the actual shipping amount.
- COVID 19 Shipping Status (current as of 1 Feb 2021)
Due to the current limitations on International flights, shipping is limited to Courier services such as UPS. The service it trackable and reliable but may be delayed, and will cost more than Airmail/Postal services.
What about Import Duties?
All import duties and taxes are the responsibility of the customer.
What about Warranty?
Because of the diverse nature of products and artisans, the Warranty on items is governed by the Warranty policy of each artisan and their products. The warranty information for items will be available at the time of order.
